About this Policy
This Cookie Policy explains how EscrowLink Technologies Limited ("EscrowPay", "we", "us", or "our") uses cookies and similar technologies on the EscrowPay platform (the "Platform").
This Cookie Policy forms part of the EscrowPay legal framework and is available on the Platform.
To the extent that cookies involve the processing of personal data, such processing is governed by the Privacy Policy.
Definitions
- "Cookies" means small text files stored on a user's device when accessing the Platform
- "Platform" means the EscrowPay web interfaces, including the payment page, transaction status page, and transaction history page
Scope of Application
This Cookie Policy applies to all users who access or use the Platform.
By using the Platform, you acknowledge that cookies may be used in accordance with this Policy, subject to your browser settings and any preferences you select.
How EscrowPay Uses Cookies
EscrowPay uses cookies strictly for operational, security, and performance purposes.
- Maintain session continuity during transactions
- Enable secure authentication, including one-time password (OTP) verification
- Support payment processing workflows
- Prevent fraud and unauthorised access
- Monitor and improve Platform performance (where analytics tools are used)
Types of Cookies Used
These cookies are essential for the operation of the Platform and cannot be disabled without affecting its functionality.
- Maintain user sessions
- Authenticate users
- Process transactions
- Support security and fraud prevention
EscrowPay may use analytics cookies to improve Platform performance. These cookies are used solely for internal purposes and do not identify users personally.
- Pages visited
- Time spent on pages
- Performance and error data
EscrowPay does not use advertising cookies, behavioural tracking cookies, or third-party marketing trackers. EscrowPay does not serve advertisements or profile users.
Third-Party Cookies
Certain third-party providers may set cookies where required for service delivery. These include:
- Payment processors engaged by EscrowPay from time to time
- Infrastructure and hosting providers
These third parties operate under their own policies. EscrowPay does not control their cookies.
User Controls
Users may manage cookies through the cookie notice presented on first access or through browser settings.
- Accept or reject non-essential cookies
- Delete stored cookies
- Block cookies entirely
Cookie Retention
Cookies are retained only for as long as necessary to fulfil their purpose in connection with the operation of the Platform.
| Cookie Type | Retention Period |
|---|---|
| Session cookies | Deleted automatically when you close your browser |
| Operational cookies | Duration required to complete a transaction and maintain Platform security |
| Authentication & security cookies (incl. OTP) | Period necessary to validate user actions and prevent fraud |
| Analytics cookies | Only as long as necessary to analyse and improve Platform performance |
EscrowPay does not use cookies for long-term user tracking or behavioural profiling.
Changes to this Policy
EscrowPay may update this Cookie Policy from time to time. Updates will be published on the Platform with a revised Effective Date.
Contact Information
For any questions regarding this Cookie Policy, please contact: